Terms and Conditions

1. Introduction

    1. The Terms & Conditions stipulated below relate to the website located at https://ngw777.club/ (the “Website”). Before you utilise any of our services, make sure that you read these Terms & Conditions carefully. Your continued use of the Website together with the products and services contained therein, shall serve as acknowledgment of and consent to these Terms and Conditions.
    2. The Terms and conditions are published in numerous languages. The English version of these Terms and Conditions is the definitive version that will be applied in all circumstances. In any case of discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions is definitive and is the legal version to be applied.

2. Changes in Terms & Conditions

    1. The current Terms & Conditions may be changed by the Company when such a need occurs at any point in time. The Company will notify the players of any significant changes, where possible. However, please review the Terms & Conditions page regularly to check for any possible changes.
    2. Changes are deemed effective immediately upon posting on the website.
    3. Using the services of the Casino after the publication of any changes to the Terms & Conditions is a confirmation of your acceptance of these changes.

3. Currencies

    1. We only accept payments made in the approved currencies listed in the Website.

4. Who Can Play at the Website

    1. The Website accepts players only from those countries and geographic regions where online gambling is allowed by law.
    2. There are certain territories to which we block access. Our list of blocked territories does not necessarily correlate to those jurisdictions where we have taken a view on legality; equally, if a territory is not blocked, that does not amount to a representation on our part that participation in that territory is legal. We reserve the right to amend the list of countries from which we will not accept users of the Services from time to time at our sole discretion.
    3. Access or use of the Website and/or the Services may be illegal in certain countries, irrespective of your age. You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you confirm to us that your use of the Services is not illegal in the territory from which you access them. We accept no responsibility for Games played and/or wagers placed illegally and you warrant that you are legally entitled to participate in any Game and to place any wager from the jurisdiction in which you reside.
    4. Players from Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Iran (Islamic Republic of), Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Puerto Rico, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore. Saint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, State of Palestine, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan Turks and Caicos, Tuvalu, U.S. Virgin Islands, Uganda, United Kingdom, United States Minor Outlying Islands, United States of America (and its dependencies), Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Antarctica, Macedonia, Moldova, Mongolia, Kenya, Kiribati, Lebanon are prohibited from playing real money wagering games at NGW777. The Casino cannot guarantee successful processing of withdrawals or refunds in the circumstance that a player breaches this Restricted Countries policy.
    5. Registering a player account is only allowed from Countries which are included in the country list on the registration form of the Website.
    6. The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
    7. We only accept players of or above the age of 18 years (or the legal age to gamble in the jurisdiction in which you reside, if higher). It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
    8. To play the Games on the Site, you must be an actual person. You cannot be a company or any other legal entity. You must be playing the Games yourself and in a non-professional capacity.

5. Availability of Games

      1. Certain games might be unavailable in certain jurisdictions, as required by the policies of game providers. This may change from time to time.

6. Game Rules

    1. The player confirms that he/ she knows and understands the rules of the games offered by the website. It is at the player’s discretion to know the payout percentage of each game.

7. Fees and Taxes

    1. The player is responsible for paying all taxes and fees applied to their winnings according to the laws of the jurisdiction of the player’s residence. If a user makes a deposit and does not place any wagers, the website reserves the right to cover our fees in case the user makes a withdrawal.
    2. All deposits need to be wagered 1x before withdrawal

8. Disclaimer of Liabilities

    1. The Company is not liable for unstable or lost Internet connections, any hardware or software defects, or any other technical errors that may limit the player’s access to the website or prevent the player from uninterrupted play.
    2. The player is fully aware of the fact that gambling on the website may lead to losing money. The Company is not liable for any possible financial damages arising from using the website.
    3. In an unlikely case where a wager is confirmed or a payment is performed by the website in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
    4. The Company is taking all measures to protect the player’s private data from any unauthorized use and is only making it available to those parties involved in providing gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example, third-party software providers or affiliates. Treatment of the player’s private data by such parties is subject to the Terms & Conditions of these parties, if any.
    5. The player acknowledges that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms & Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
    6. If we mistakenly credit a Player Account with winnings that do not belong to you, whether due to a technical issue, error in the pay tables, human error, or otherwise, the amount will remain the Company’s property and will be deducted from the Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
    7. The Casino, its directors, employees, partners, service providers:
      • Do not warrant that the software or the Website is/are fit for their purpose
      • Do not warrant that the software and Website are free from errors
      • Do not warrant that the Website and/or games will be accessible without interruptions
      • Shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Website or your participation in the games
    8. You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

9. Use of Player’s Account

    1. A player can create only one personal user account. Creating multiple accounts by a player will result in the termination of the accounts and suspension of all payouts. Any returns, winnings, or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account. The player shall not provide access to his/her account or allow using the website to any third parties including but not limited to minors. 
    2. After opening your account, you must not disclose your username and password to anyone else. The player is responsible for all actions on and related to your account even if such actions are carried out by a third party and you accept that the Company shall not be required to effect any refunds should such a situation arise.
    3. Players funds are held on a segregated account and are not mixed with the corporate funds.
    4. In the event that you make use of any means intended to bypass any fraud, security controls or bypass any restrictions other imposed restrictions, all wagering activity (including bonuses, if any) will be considered null, void, and depending on the purchase method used by the players we reserve the right to charge fees in order to cover for any payment processing services used by the players.

10. Anti-Fraud Policy

    1. If the player is suspected of fraudulent actions including but not limited to: the Company reserves the right to terminate the player account and suspend all payouts. This decision is at the sole discretion of the Company and the player will be informed via phone or email based on the contact details provided at registration. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions:
      • Participating in any type of collusion with other players
      • Development of strategies aimed at unfaithful winnings
      • Fraudulent actions against other online casinos or payment providers
      • Chargeback procedures with a credit card or denial of some payments made
      • Other types of cheating
      • Or is known to have gone bankrupt in the country of his residence
      • Providing incorrect information about personal data during registration
    2. The administrator of the casino reserves the right to call its players if regarded as a necessary part of verification. In case the phone number is invalid or missing herewith possible fraud takes place, the casino reserves the right to terminate the account and confiscate any wins. If the player does not get through the procedure within two weeks, the account will be permanently closed and the win confiscated with no re-admittance to the Casino and its remaining funds permanently confiscated. If a customer’s country differs from his/her IP address to avail of registration free spins, the administration of the casino reserves the right to terminate such accounts and withhold any win. In case the player has duplicate accounts with bonuses, or the same ID, or used more than one account in the same browser, or same playing scheme at several accounts, the casino reserves the right to terminate such accounts and withhold the win. If a customer or group of customers are suspected to have taken casino offers for the purposes of abusing the promotion, Ngw777 reserves the right to void the bonus and any winnings.
    3. The Casino has zero tolerance for advantage play. Any player who tries to take advantage of casino welcome offers and/or other promotions agrees that the Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
      • Use of stolen cards
      • Chargebacks
      • Creating more than one account in order to take advantage of casino promotions
      • Providing incorrect registration data
      • Any other actions which may damage the Casino
    4. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the website administration any error or incompleteness. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
    5. Please note that if you requested a withdrawal, but the sum of bets made since the last deposit is less than 1x times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.
    6. The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice. The Casino reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. 
    7. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.

11. Verification

    1. You warrant that:
      • You are at least 18 years of age or any higher age required by laws that apply to you (“the Legal Age”). When opening an account you will be required to confirm that you are of minimum legal age in your jurisdiction
      • You are the rightful owner of the money in your Account
      • The details supplied when opening Your Account are correct
      • You are a resident in a jurisdiction which allows gambling, and the money deposited is not derived from any activity which is illegal
    2. All transactions made by players on the website are checked to prevent money laundering and all other illegal activity.
    3. The company complies with laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions will be investigated by the company and, if necessary, a suspicious transaction report will be made by the company to the competent FIU. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
    4. The website reserves the right to withhold any payment to/from a player’s account, to such player, until we are satisfied that the identity, age, and place of residence of the player have been verified.
    5. By agreeing to the Terms & Conditions, you authorize the Company to undertake such verification checks as we may require or may be required by third parties (including regulatory bodies) to confirm your age, identity, and contact details and to prevent money laundering (the “Checks”).
    6. By agreeing to these terms you authorize us to provide your personal details to such third party, who will keep a record of the information we provide to them.
    7. Acceptable documentation to complete the Checks includes:
      • Passport, national identity card, or driving License together with a recent utility bill (e.g. gas, telephone, insurance) less than three months old
      • Proof of payment – subject to the deposit method used (copy of the credit card used, screenshot of e-wallet, or recent bank statement)
      • Additional verification may be required such as proof of funding for E-wallet accounts
    8. If after verifying your identity it results that your account details do not match, the Company reserves the right to immediately close or suspend the Player Account, and any winnings and bonuses will be confiscated and depending on circumstances any remaining balance of the deposit returned.

12. Deposit

    1. NGW777 offers a variety of payment methods and the gaming account can be funded in any way available at the Casino website at the time of attempting a deposit. Please contact the customer support team at [email protected] to inquire about the payment methods which are best for your country of residence.
    2. NGW777 does not accept third-party payments. You must make deposits only from payment methods that are registered in your own name. If the Company determines during the security checks that you have violated this condition, then your winnings will be confiscated and original deposits returned to the owner of the payment account. Also, NGW777 is not responsible for the lost funds deposited from third-party accounts.
    3. Please note that the minimum amount of deposit is 20€ or the equivalent amount in any other of our other supported currencies. The maximum amount of deposit depends on the payment method chosen. In the case of funding the gaming account with a currency other than the currency specified by you when you register, all conversion fees are paid by the Player.
    4. NGW777 does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the minimum deposit amount and transaction fees applicable, kindly visit our Payment Method tab on the main page. Note that your bank or payment service provider may charge you additional fees for deposits, withdrawals, or currency conversion according to their terms and conditions and your user agreement.
    5. In the unlikely event of a player depositing cryptocurrency funds to another cryptocurrency network address (such as but not limited to: sending BTC to a BCH address), NGW777 will not attempt to recover the amount.

13. Withdrawal/Refund Policy

    1. The Casino reserves the right to transfer funds in a different way from the payment method specified by the Player.
    2. Withdrawals from the player account can be made in any way available at the Casino website at the time of withdrawal.
    3. The Standard minimal amount for a withdrawal is €20 or the equivalent amount in any other of our other supported currencies. The maximum amount for withdrawal depends on the payment method you use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be paid out in installments. Your withdrawals will be processed as soon as possible, however, please keep in mind that some payment options take up to 5 banking days to process.
    4.  To verify which payment and withdrawal methods that are currently available and the transaction fees applicable kindly visit our Payment Method tab.
    5. The Casino reserves the right to charge a service fee on withdrawals from a User’s account.
    6. The Casino reserves the right to check your identity prior to processing payouts and to hold withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. If the Player fails to provide the requested documents within two weeks from the date of the request for withdrawal, the withdrawal of funds is canceled, and the Player’s account is disabled. In this case, the Casino has the right to suspect the Player of illegal activities, Casino fraud, provision of false information, cheating, and other fraudulent activities. The Casino reserves the right to cancel all bets and winnings or to use the funds on the gaming account of such Player for the compensation of its own losses and potential losses of third parties.
    7. If the Player has deposited via credit or debit card and the amount of withdrawal is equal to or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
      Please note that the withdrawal can only be processed with the payment method used to fund the player’s balance. When that payment method is not available as a withdrawal option, alternative methods will be offered.
    8. In the unlikely event of a player withdrawing cryptocurrency funds to another cryptocurrency network address (such as but not limited to: sending BTC to a BCH address). NGW777 will not attempt to recover the amount
    9. Refund is a return of funds from the Company’s account to the User’s account, which is initiated and performed by the Company itself. In this case, the bank or processing institution does not participate in the resolution of disputes between the Company and the User.
    10. The Company itself decides on a refund, in this case it does not pay fines to the bank, but loses the commission for transfer and conversion.
    11. Here is an approximate list of reasons why a refund request can be made by the User, if proven:
      • Money has been added to your account by accident
      • Money has been fraudulently taken from your card and staked without your knowing
      • The User did not receive the product or service after making a stake
      • Services have not been fully provided etc.
    12. A refund request can only be considered if it is requested within the first twenty-four (24) hours after the date of the transaction if the funds have not been used on the site. 
    13. The Company reserves the right to refuse to return any funds or reverse transaction until the User’s identity is verified and the payment method for which the refund has been requested has been verified
    14. The User agrees that, for purposes of such verification, the Company may request proper identification and/or proof of ownership of the payment method that was used for the deposit. If the documents are not provided by the User within five (5) days from the date of the request, the Company reserves the right to close the account and withhold the funds that were in the gaming account.
    15. Please, contact our online support service by sending an e-mail to: [email protected].

14. Dormant Accounts

    1. Any inactive Account where the Player’s balance is preserved will be reviewed regularly and we will attempt to notify you through your registered email address of any remaining funds held in your Account. Should an Account remain inactive (no gameplay, transactions, valid withdrawals or deposits) for a period of at least 12 months, it will be classified as ‘dormant’ and a maximum administrative fee of €10 or currency equivalent per month shall be deducted from your Account thereafter. You will receive an email notice at least thirty (30) days before the first deduction. The deductions shall cease should you reactivate your Account but the administrative fees already deducted will not be reimbursed. You can reactivate your account by making one or more wagers or transactions including a valid withdrawal or deposit. You are free, at any time, to withdraw any funds which you are entitled to and which are held by us on your Account.

15. Player Responsibility

    1. The User fully understands the provisions contained in this Agreement and is obliged to comply with them.
    2. The Player acknowledges that their details in the personal account of the Casinos are correct.
    3. The Player ensures that their age is 18 or older, but sufficient to participate in gambling according to the legislation of the country of their residence.
    4. The Player is responsible for the security of the gaming account access data, as well as for the security of accounts in social networks that are used for gambling at the Casino.
    5. The Player acknowledges that they have only one active account with the Casino.
    6. The Player is obliged not to disclose the login details of his/her account to third parties and not to allow the third parties to gamble at the Casino through their gaming account.
    7. The Player confirms that they are not a Casino employee or a relative of a Casino employee.
    8. The Player acknowledges that they are aware of the risk of losing money by gambling.
    9. The Player is responsible for all actions taken at the Casino through their gaming account.
    10. The Player assumes the obligation not to carry out illegal financial transactions, the legalization of proceeds from crime, and any other operation in violation of applicable law, through the Casino.
    11. The Player acknowledges that they do not use the funds for third parties to replenish the Casino account.
    12. The Player agrees that the Casino has the right to require additional verification of their identity or their actions at the Casino website.
    13. The Player understands that the Casino has the right to cancel their bets if:
      • The Player or a third party can affect the outcome of a bet
      • The Player or affiliated third parties violated the Terms and Conditions
      • The outcome of a bet was the result of illegal actions
      • The bet was made during any technical failure
    14. The Player agrees that if they break these rules or the Company has reasonable grounds to assume that the Player has violated the rules, the Casino reserves the right to suspend the account, cancel the bets, refuse to pay the winnings, or use the funds on the Player’s gaming account for compensation of its own losses resulting from the actions of the Player.

16. Grievance Procedure

    1. If you have problems or you want to file a complaint, you can contact our customer support team by email at [email protected] or alternatively according to the instructions found on the Website. 
    2. Please describe your problem in detail as much as possible to speed up the resolution.
    3. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
    4. We aim to give the best customer experience in the industry, therefore we hope that you should have no complaints. Complaints are handled in the support department and escalated in the organization of the Casino in the case that our customer support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

17. Intellectual Property Rights

    1. All content on the website is subject to copyright and other proprietary rights held by the Casino or used under license from third-party rights owners. All downloadable or printed materials contained on the website may only be downloaded to a single personal computer and can be printed solely for personal and non-commercial use.
    2. Under no circumstances does the use of the website grant the Player any rights to the intellectual property (e.g. copyright, know-how, or trademarks) owned by the Casino or any other third party.
    3. The Player will be solely responsible for any damage, costs, or expenses arising out of or in connection with any prohibited activities.
    4. Any use or reproduction of the trade name, trademarks, logos, or other creative materials presented on this site is prohibited.

18. Severability

    1. If any of the Terms becomes void, illegal or in any degree loses their validity, such term, condition or provision will to the appropriate extent be separated from the remaining provisions, terms, and language, which shall fully retain their validity, as provided by legislation.

19. Jurisdiction

    1. These Terms and Conditions are subject to and construed in accordance with the laws of the Phnom Penh, Cambodia, and you irrevocably submit to the exclusive (single) law of the courts of the jurisdiction of the Phnom Penh, Cambodia for the settlement of any disputes (including claims for compensation and counterclaims) which may arise in connection with creation, legitimacy, effect, interpretation or action, or the legal relationship established by the Terms and Conditions or in any way arising from them. 

Updated: March 10, 2025